Pre-exam checklist
- Camera works: you can see yourself above and the picture quality check is green.
- Lighting: face a window or lamp so your face is clearly visible — proctoring tools flag faces they can't see.
- Framing: turn on the framing grid. Keep your whole face and shoulders in view, eyes near the top third line.
- Microphone works: the meter moves; record 5 seconds and check background noise is low.
- Close other apps that use the camera or mic (Zoom, Teams, Discord, other tabs).
- Plug in your laptop and use a stable internet connection.
- Do a final check with your exam provider's own system check if they have one.
If your camera isn't detected
- Allow camera access for your browser (site-information icon in the address bar) and in system settings — Windows: Privacy & security → Camera; Mac: Privacy & Security → Camera, or Safari → Settings → Websites → Camera.
- Restart the computer before the exam so no other app is holding the camera.
- See camera not working for detailed fixes.
Look clear on camera
A dark or grainy picture is the most common problem. Add light in front of you and wipe the lens — see why your webcam is dark or grainy.
Use a quiet room
Many exams monitor sound. Record a clip in the mic test: if background noise shows as high, close windows, turn off fans and ask others to keep quiet.